Entry Level Help Desk Position with Williamson Employment Services, Inc.:
Qualifications: Bachelor’s degree is required. This individual must possess excellent communication and customer service skills required for effective, courteous and professional management of inquiries, problems and assistance requests from CED Profit Centers. He/she must have the ability to make decisions quickly and independently without direct supervision.
Responsibilities: Provide technical computer support to other employees over the telephone, via email or in person. This individual’s prime responsibility is to ensure that locations receive an exceptional customer experience from the high level of service provided by the Help Desk, thereby minimizing disruptions to their daily operations. In this role, you will provide maintenance of the computer desktop environment by analyzing requirements, installing hardware and software solutions, resolving problems or escalating in a timely manner if unable to resolve. Candidate is also responsible for isolating problems, determining and implementing solutions. Tasks include end user support of proprietary and 3rd party software and performing PC maintenance, upgrades and configurations.